Xel-Há Natural Park Day Trip
Description
Immerse yourself in the crystalline waters stemming from the world's longest subterranean river and uncover the remarkable diversity of flora and fauna in the Riviera Maya at the Xel-Há natural park.
Excursion to Xel-Há Natural Park
Your adventure begins with a timely pickup from your accommodation as we set off towards the Xel-Há natural park, ensuring that we arrive early to fully embrace an exciting day filled with aquatic exploration.
Upon our arrival at the park, prior to the influx of other visitors, you will have the opportunity to book your desired activities ahead of time, after which the remainder of your day can be spent unwinding and enjoying the stunning natural streams, lagoons, and underground pools, all while being surrounded by the vibrant turquoise waters of this exceptional river.
Experience an array of thrilling aquatic activities unique to the Riviera Maya, including strolling across floating bridges, snorkeling, soaring on zip lines above serene lagoons, and much more. For further details on what this beautiful natural park has to offer, please refer to the following link:
Included Services
- Access to over 20 aquatic activities
- Buffet breakfast served from 9:30 to 11:30 am
- Appetizers and snacks buffet available from 11:30 am onwards
- A selection of traditional Mexican and international cuisine
- Unlimited beverages along with a national alcoholic drinks open bar
- Complimentary locker, towel, snorkel, and pool noodle
- Access to bicycles, hammocks, floats, and life jackets
What's included
- Hotel pickup and drop–off
- Transport by bus
- Admission to Xel Há with everything included
- Rental of equipment for the activities
Cancellation policy
Cancellazione gratuita fino a 24 ore prima (local time)
Accessibility
Wheelchair accessible. Accessible toilets. Paid wheelchair loan service available. An accompanying person is required. This must be indicated in the reservation.
Important information
Pickup Service
It is very important that you confirm the exact time and meeting point at least 24 hours before the date of the tour through the following contact info:
Phone: +52 998 881 9833 (Cancun UTC-5)
Email: confirmation@xcaret.com
Hours of operation:
- Monday to Friday: from 7 am to 8 pm
- Saturdays: 7 am to 4 pm
Pickup operates from different hotels in Cancun, Playa del Carmen and the Riviera Maya, so pickup time will vary depending on hotel location and local traffic conditions.
Tours and days of operation are subject to change and availability. We cannot assure pickup at a hotel where you are not staying, taking into account that some hotels' policies do not allow visitors to access their property.
Grupo Xcaret guides will be dressed in red t-shirts with the Xcaret logo on the back for easy identification.
The guides will say the name of the tour out loud.
At the time of pickup, upon boarding the bus, you must present your printed or digital voucher and a photo ID, which you can also present digitally or with a photocopy. This is a requirement to obtain the park access bracelet.
Additional Info
- Remember that you must bring proof of purchase.
- Remember to bring a bathing suit, water shoes, a change of clothes and a towel.
- Your sunscreen and insect repellent should only contain titanium oxide and zinc oxide. If not, you can exchange them at the entrance for a chemical-free sample, and they will be returned to you on the way out.
- We recommend bringing cash or a card to buy souvenirs or photos.
Park Map
Be sure to check out the Map of Xel-Há Park.
Activity Restrictions
- Children under 18 must be accompanied by an adult.
- Children under 12 years old over 1.40m tall must also show identification to prove their age.
- You cannot change the date on the same day as your visit.
- The snorkelling equipment, as well as all the material necessary to carry out the activities, must be returned at the end of the activity.
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